Your IT Department

Managed IT support for small and growing businesses that need reliable technology without the cost and complexity of managing IT themselves.

RC IT Services helps manage your users, devices, Microsoft 365, security and technology, giving your business one place to turn when you need IT support.

Stop Managing Yourself

As your business grows, technology becomes more important — and more complicated.

More employees mean more devices, accounts, applications, security requirements and support requests.

Eventually, relying on ad-hoc IT support or asking someone internally to "deal with the IT" stops being practical.

RC Managed IT gives your business an outsourced IT function designed to support your employees, proactively manage your technology and reduce the amount of time you spend dealing with IT problems.

One IT Partner

Give your team one place to go when they need technology support.

Proactive Management

Monitor and maintain supported technology rather than simply waiting for something to break.

Predictable Service

Move away from unpredictable break/fix support towards an agreed monthly managed service.

More Than Just IT Support

Traditional IT support often begins after something has already gone wrong.

Managed IT takes a more proactive approach.

RC IT Services can take responsibility for agreed areas of your technology environment, combining day-to-day support with monitoring, maintenance, administration and security.

Depending on your service, this can include:

• Remote IT support

• Device monitoring

• Patch management

• Microsoft 365 administration

• User onboarding and off-boarding

• Endpoint security

• Backup monitoring

• Network management

• Security management

• Technology planning

The objective is simple:

Keep your technology working, secure and manageable while allowing you to focus on running your business.

Built for Small and Growing Businesses

RC Managed IT is designed for businesses that depend on technology but don't necessarily need — or want — their own internal IT department.

It may be right for your business if:

• You have multiple employees using computers and Microsoft 365

• Staff regularly need IT support

• The owner or manager has become the unofficial IT department

• You rely on an IT technician only when something breaks

• You are unsure whether devices are properly monitored and maintained

• Employee onboarding and offboarding is becoming difficult

• Cybersecurity is becoming a growing concern

• Your business is growing and your technology needs to grow with it

You don't need to wait until IT becomes a major problem.

Managed IT is about putting responsibility and structure in place before it does.

Choose How Much of Your IT You Want Us to Manage

Every business needs a different level of support.

RC Managed IT is structured around three levels of service.

Managed IT Pricing Built Around Your Business

No two businesses have exactly the same technology environment.

A five-person company operating from one office has very different requirements from a thirty-person business operating across several locations.

Your monthly Managed IT cost will therefore depend on factors including:

• Number of users

• Number and type of devices

• Business locations

• Microsoft 365 requirements

• Cybersecurity requirements

• Backup requirements

• Network infrastructure

• Required level of management and support

Rather than forcing your business into a one-size-fits-all price, we'll assess your requirements and provide a clear monthly quotation.

Clear Monthly Costs

Once your requirements and supported environment have been agreed, you'll know what your managed service costs each month.

Projects, hardware and work outside the agreed managed-service scope will be identified and quoted separately where required.

IT Support Without the Guesswork

When your employees need help, they shouldn't need to work out who to contact.

RC provides a defined route for IT support.

01 Request

Your employee reports an IT problem or request through the agreed support channel.

02 Triage

The request is reviewed, categorised and prioritised according to its impact and urgency.

03 Resolve

Where possible, the issue is investigated and resolved remotely.

04 Escalate

Problems requiring additional investigation, third-party involvement or on-site work are escalated appropriately.

05 Document

Relevant information and resolutions are documented to help improve future support.

Don't Wait for Something to Break

Support is only one part of Managed IT.

RC also uses monitoring, maintenance and automation to help manage supported technology proactively.

Device Monitoring

Monitor the health and status of supported computers.

Patch Management

Help keep supported devices updated through managed patching processes.

Security Monitoring

Maintain visibility over agreed security tools and controls.

Backup Monitoring

Monitor agreed backup services and identify reported failures requiring attention.

Network Monitoring

Monitor supported network infrastructure and connectivity where Managed Network services are included.

The goal is to identify and address appropriate issues earlier rather than relying entirely on employees to discover problems themselves.

Modern IT, Intelligently Managed

Better Technology Behind Better Support

RC IT Services is building modern monitoring, automation and AI-assisted workflows into the way Managed IT is delivered.

The purpose isn't to use AI for the sake of it.

It's to reduce repetitive administration, improve consistency and help technical attention reach the problems that genuinely require it.

Where appropriate, technology can assist with areas such as:

• Support request triage

• Monitoring and alerting

• Routine administration

• Knowledge retrieval

• Documentation

• Repetitive workflows

Human oversight remains important where judgement, security or complex troubleshooting is required.

For customers, the objective is straightforward:

Faster, more consistent and increasingly proactive IT management.

Microsoft 365 Needs Managing Too

Microsoft 365 may sit at the centre of your business technology.

But purchasing licences doesn't automatically mean your environment is being properly managed.

Depending on your Managed IT service, RC can help with:

• User account administration

• Employee onboarding

• Employee offboarding

• Licence administration

• Access management

• Microsoft 365 configuration

• Security-related administration

• Day-to-day user support

Security Built Into IT Management

Cybersecurity shouldn't be something considered separately from everyday IT.

Devices need updating. Accounts need protecting. Former employees need their access removed. Endpoints need appropriate protection. Backups need monitoring.

RC incorporates appropriate security management into its Managed IT services so security becomes part of the ongoing management of your technology environment.

Don't Forget the Network Everything Depends On

Your employees can have excellent laptops and cloud applications, but they'll still struggle if the network connecting them is unreliable.

RC Managed Network extends proactive management into your business infrastructure.

Depending on your environment, this can include monitoring and management of:

• Internet connectivity

• Routers and firewalls

• Network switches

• Wireless access points

• Business Wi-Fi

• Network health

Clear Boundaries. No Confusion.

Managed IT covers the ongoing support and management agreed within your service.

Some requirements fall outside normal managed support and are treated as separate projects.

Managed Service

Everyday user support
Routine troubleshooting
Monitoring
Agreed maintenance
Microsoft 365 administration
User administration
Agreed security management

Project Work

Office moves
New network installations
Major Wi-Fi deployments
Microsoft 365 migrations
Large hardware deployments
CCTV installations
Major infrastructure changes
Website projects

Where additional project work is required, we'll discuss the requirement and provide a separate quotation where appropriate.

Support Based on Business Impact

Not every IT problem has the same urgency.

A minor request affecting one employee shouldn't be treated the same way as a major issue preventing an entire business from operating.

Support requests are therefore prioritised according to their impact and urgency.

Critical business-wide problems receive greater priority than routine requests.

Specific response expectations and service hours will be defined within your Managed IT agreement so both sides understand how support will operate.

Moving to Managed IT

Switching IT providers — or moving away from ad-hoc support — doesn't need to be complicated.

01 Consultation

We start by understanding your business, current technology and the problems you're trying to solve.

02 Assessment

We review the users, devices, Microsoft 365 environment, network and other relevant technology within the proposed scope.

03 Recommendation

We'll recommend the Managed IT service appropriate for your requirements.

04 Proposal

You'll receive a clear proposal explaining the service, responsibilities and monthly cost.

05 Onboarding

Once agreed, your supported environment is documented and brought into RC's management systems.

06 Ongoing Management

RC begins supporting, monitoring and managing the agreed technology environment.

Frequently Asked Questions

Do I need an internal IT department?

Not necessarily.

Managed IT is particularly useful for businesses that need professional IT capability but don't require or want a full internal IT department.

Can you support our existing computers?

Potentially. Existing devices will need to be assessed to determine whether they are suitable for inclusion within the managed environment.

Do you support Microsoft 365?

Microsoft 365 administration can be included within appropriate RC Managed IT services.

Can you manage our office Wi-Fi and network?

Yes. RC provides Managed Network services alongside Managed IT and also designs and installs business Wi-Fi networks.

Do you provide on-site support?

Where required and agreed, on-site assistance can form part of the wider support relationship or