Device troubleshooting
Discuss problems affecting your computer or supported business devices.
OUR SERVICES / Pay-as-you-go Support
Practical IT help for the task at hand.
Get help with an individual IT problem or a defined piece of work. We discuss the issue, confirm what can be supported and agree the scope and costs before work begins.
Request one-off supportPay-as-you-go Support
A clear starting point for one-off support.
Some businesses need ongoing IT management. Others need help with a particular problem, a device that is not working as expected or a change they want to make. Pay-as-you-go Support gives you a way to discuss that individual requirement with RC.
Tell us what has happened, what equipment or service is involved and how it is affecting your work. We will establish whether we can help, whether remote or on-site work is appropriate, and what needs to be agreed before proceeding.
THE SCOPE
What we can help with.
We agree the work, supported equipment and responsibilities before the service or project begins.
Software and account issues
Get help investigating a particular application, account or configuration problem.
Connectivity problems
Discuss a Wi-Fi or network issue and the assessment needed to identify the next step.
Setup and changes
Agree a defined task such as setting up equipment or making an administrative change.
Remote assistance
Where suitable, work through the issue remotely with an RC technician.
On-site requirements
If a visit or a larger project is needed, agree the arrangements and quotation separately.
From the first conversation
to a clear plan.
- 01
Describe the issue
Contact RC with a short explanation, the affected equipment and any error message you are seeing.
- 02
Agree the work
We confirm whether we can help and discuss the scope, costs and support arrangements before proceeding.
- 03
Get practical assistance
RC carries out the agreed work and explains the outcome and any further recommendations.
A LITTLE MORE DETAILYour questions,
Your questions,
answered.
How much does pay-as-you-go support cost?
The cost depends on the issue and the work required. Contact RC with the details so the proposed work and charges can be discussed before you proceed.
Can you help remotely?
Where the issue and equipment are suitable, remote assistance may be possible. If access is needed, your technician will explain the agreed process.
What if the problem needs a visit or a larger project?
We will discuss that with you and agree the next step. On-site work, replacement equipment and larger projects are scoped and quoted as required.
When should I consider Managed IT instead?
If your team regularly needs help or you want someone to take ongoing responsibility for monitoring, maintenance and administration, explore the Managed IT plans.