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Need a hand with your IT? Contact RC with the issue you are facing so we can agree the next step.
Call +44 7958 067775GET IN TOUCH
Choose how to reach us.
Share a short description of the problem and how it is affecting you. Support availability and the proposed work will be confirmed when we speak.
Send the details.
Explain what is happening and include any relevant error message.
Email RC supportStart a support enquiry.
Use the contact page to prepare an email about your support request.
Request assistanceA little context helps us help you.
- 01
Tell us what is affected.
Let us know which device, application or connection is involved and whether it affects one person or the wider business.
- 02
Explain what changed.
Describe when the issue started, any message on screen and anything you have already tried.
- 03
Agree the next step.
We will discuss the support arrangements and whether the issue needs remote assistance, an on-site visit or separately scoped work.
Already speaking with an RC technician?
If remote access is needed, your technician will explain how to start a session using the agreed support tool. Contact RC first so the session and the work are arranged together.
Call RCHELPFUL TO KNOWSupport questions,
Support questions,
answered.
Can I contact you if I am not an existing customer?
Yes. Tell us about the issue and your requirements. We will confirm whether we can help and discuss the proposed work and costs before proceeding.
How quickly can you help?
Availability and timing depend on the request and your support arrangements. Existing managed customers should use their agreed support channel; this page does not change the terms of their service.
Do you offer one-off help?
For an individual issue or a defined task, explore Pay-as-you-go Support and contact RC to discuss what is needed.
Explore Pay-as-you-go Support